Call Centre Jobs in London

Working in different call centres industries will change the job description but there are some common skills that are needed from possible candidates in every call centre job.

Call centre workers need to able to type at a quick speed and have good telephone manner to be considered for the job.  They must also have good communication skills. Unlike popular belief there is a lot of typing that that you must do when you work in a call centre. A lot of call centre jobs involve selling a product whether it is a hard or soft sale, which means you must have very good salesmanship skills. To work in a call centre workers must enjoy helping people, have a polite manner and have a good memory. Having to memorise product description, policies, formalities and procedures are part of the quick paced call centre job.

A University degree isn't usually a requirement, but can be a huge advantage if you have one. Experience is very advantageous for anyone looking for a call centre job. In situations when you discuss contract terms are discussed, having good negotiating skills, a good attitude and firm manner is an important balancing act to get right.

A useful skill to have when working in a call centre is the act of multi tasking. Many situation and scenarios you will be placed in will be at a high speed and mean the employee will have to be competent at typing and using the keyboard. You will also be expected to use many different software packages at once, at the same time as speaking to customers on the phone.  Maintaining good energy during the shift will also be very important because you must maintain high levels of concentration for a long period of time.

Phone Operator

Answer incoming calls from customers, deal with inquiries and questions, record and handle complaints, solve problems and give useful information. Be dependable, obey correct procedures, handle rejection an want a job that is stable. In sales jobs, you must be very motivated and handle different work patterns and pressure of performing to a target. You must be a team player and work in a team to move forward and achieve targets.

Job roles

Answer phones in a professional way, help customers with inquiries, research important information using sources that are available to you, solve customer complaints, give customers relevant information about products or services, put through orders, documents and paperwork, time manage effectively and plan well to prioritise the important tasks, transfer calls to the correct department, get back to customers when it is needed, fill in call logs and call reports

Qualifications

Be Competent in necessary computer software, be knowledgeable of customer service practices, have experience of working at a call centre, customer service experience is also very useful, have satisfactory keyboard skills, know administration and clerical procedures, necessary product knowledge

Important Skills

Have decent verbal and written communication skills, be good at listening, analyse problems and resolve effectively, customer service confidence, organisational skills, be thorough in your work, good initiative, decision making, adapt to your environment and new situations, work well in a team, tolerate stress and be resilient.

Be familiar with computers and simple software, speak good English and be eloquent, have a confident attitude, polite voice, happy to work night shifts.